Return Policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

1. Return Period

You have 14 days from the date of receiving your order to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition as received.

2. Non-Returnable Items

The following items cannot be returned: gift cards, downloadable software, personalized products, intimate or sanitary goods, and perishable items.

3. Return Process

To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with a return authorization and instructions.

4. Return Shipping

You will be responsible for paying the return shipping costs unless the return is due to our error (incorrect or defective item). Shipping costs are non-refundable.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method.

6. Exchanges

If you need to exchange a defective or incorrect item, please contact us. We will arrange for the replacement to be sent to you.

7. Late or Missing Refunds

If you have not received your refund after the stated period, please check your bank account and contact your card issuer. If the issue persists, contact us.

For any questions regarding our return policy, please contact our support team.